Relay BDC is an AI-first BDC platform built for autonomous lead handling. It's strongest in AI safety, multi-agent architecture, confidence gating, and CRM integration — purpose-built for dealership BDC operations with deep qualification workflows.
Seven things Relay does that no other BDC platform ships today — built into the core of the product, not bolted on.
Miles uses specialist agents — Qualifier, Inventory Expert, and Closer — coordinated by an Orchestrator. Competitors rely on single-agent or rule-based approaches that break down on complex conversations.
Every AI action is scored for confidence with configurable thresholds. Default 0.6; high-stakes actions require 0.7+. Actions in the 0.7–0.85 band are tagged "borderline" for human spot-checking. No competitor offers this level of granularity.
The most comprehensive AI safety pipeline in the category. Every message Miles sends passes through seven independent checks before it reaches a customer.
Relay exposes an open Model Context Protocol endpoint so dealerships can build their own integrations on top of Miles. No competitor offers this — you're never blocked by a vendor roadmap.
A structured four-week onboarding program with human review before Miles goes fully autonomous. Reduces risk and builds dealership trust from day one.
pgvector-powered vehicle matching from conversation context. Miles recommends real vehicles from your actual inventory based on what customers describe in natural language — not keyword lookups.
Your data stays yours. On request, our team exports your leads, conversations, appointments and consent records as CSV or JSON, and deletes your dealership's data when your contract ends.
Spin up the live demo or book a walkthrough with our team. We'll show you the multi-agent orchestrator, confidence gating, and shadow-mode rollout against real dealership data.