Resources
Guides for dealership BDC and sales teams on lead response, appointment setting, and working with AI.
Miles for Dealership Service Departments
How Miles books service appointments by text, chat, email and phone, sends reminders, answers calls and hands customers to your service team, and what it doesn't do yet.
· Relay BDC team
Relay BDC for Dealer Principals and General Managers
Ask your market questions in plain English, see every store at a glance, track what Miles does for each one, and stay in control of access and changes.
· Relay BDC team
Getting Started with Relay BDC: From Contract to Live
The steps from contract to live: accounts, channels, CRM, inventory, teaching Miles your store, your team, and a shadow-mode pilot before Miles answers on its own.
· Relay BDC team
What Is an AI BDC? A Guide for Dealerships
What an AI BDC is, how it differs from a chatbot or AI receptionist, why reply speed matters, and what a good one does.
· Relay BDC team
What Miles Reports: Dealership BDC Metrics Explained
How Relay BDC defines and calculates leads, appointments, show rate, conversion, response time, Miles-handled conversations, escalations and the lead funnel.
· Relay BDC team
How Miles Hands Conversations to Your Team
When Miles hands a conversation to a person, what the customer sees, who on your team gets it, what summary they receive, and how shadow mode works for pilots.
· Relay BDC team
Missed-Lead Cost Calculator for Dealerships
Estimate how many appointments and shows slow and after-hours replies cost your dealership, and what faster replies do to your cost per appointment.
· Relay BDC team